Oye. This is about as far as you can get from a realistic portrayal of what new olim (immigrants) experience.
http://www.forward.com/articles/13770/
How do they decide who wins a particular event? Do you win if you go to the bank to open an account, and actually come out with an account, or do you win if you go to the bank to open an account, don’t get an account, but you successfully yelled at the clerk in broken Hebrew, threatening to take your business elsewhere, so they gave you the phone number of a manager in Jerusalem who speaks English?
How do they choose?!
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